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Customer Order Specialist

Job TitleCustomer Order Specialist
Job DescriptionWe are???
Signify, the new company name of Philips Lighting, is the global leader in lighting building on 125+ years of innovations. Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We are proud to be ahead of the game in the Internet of Things and on track to be carbon neutral by 2020. We learn through disruptive challenges and our performance is powered through our diverse teams. Our Philips products, Interact connected lighting systems and data-enabled services transform people's lives in homes, buildings and public spaces.
We define the meaning of light???join us to #findyourmeaning @ Signify!
This is a fixed-term position with a one year contract.
Are you willing to play an important role in making our customers satisfied by contributing with your knowledge and experience in order management and customer service? Then this might be the right position for you!
Together we can???
be responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services. Receive and process incoming orders and following up to make sure deliveries are made in a correct and timely manner.
Service customers directly, either by telephone or electronically
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Keep records and follow up on customer interactions and transactions
Handle and resolve customer complaints
Prepare and distribute activity reports
Communicate and coordinate with Sales, Supply and other internal departments
Provide feedback and help improve the efficiency of the customer service process
You are???
Minimum 3 years of experience in similar position
Highly developed sense of integrity and commitment to customer satisfaction
Demonstrate passion for excellence with respect to treating and caring for customers
Ability to communicate clearly and professionally, both verbally and in writing
Ability to collect data and process orders in a correct manner
A strong understanding of customer order execution cycle including warehousing and transportation activities.
Has a pleasant, patient and friendly attitude
Strong detail orientation and communication/listening skills
Possess a strong work ethic and team player mentality
Has an interest in technical products and services
Good knowledge of SAP and MS Office
Fluent English and Swedish language skills
Your team
In this role you will be part of the Customer Service team that manages orders for the professional channel of Signify in Sweden.
Our offer
The position provides a unique opportunity to push your customer order skills in a complex international business environment. In addition, we offer a competitive package of benefits including a good salary, bonuses, flexible working, holiday allowance, pension scheme, career development opportunities, family-friendly employment policies
Contact
If you are interested in this opportunity to join us, please upload your application in English through our career site. After a pre-selection process based on your CV, you will be invited for a video interview


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